Terms of service

These terms are the agreement between you and ECOMMIKA LLC, operating as MikaHosting ("we", "us"), when you purchase web hosting or a cloud server. By placing an order you accept them.

1. The service

We sell managed web hosting (shared and VPS) and cloud servers, all operated from our facility at 2323 Bryan Street, Dallas, Texas. We do not sell domain registration. Provisioning starts once your payment is confirmed and your email address is verified; the target is instant, and your dashboard shows the IP address and credentials as soon as provisioning completes.

2. Billing

• Plans are billed monthly or annually, in advance, in USD. The renewal price equals the signup price — no silent increases.
• Upgrades take effect immediately and are charged prorated for the remainder of the current cycle.
• Downgrades take effect at the next renewal. You keep the resources you paid for until then, with no charge at downgrade time.
• Renewals are charged automatically to the payment method on file. Failed payments suspend the service immediately, with an email notice; updating the payment method and retrying restores service.

3. Cancellation and refunds

You can cancel any plan at any time from your dashboard. Cancelling mid-cycle refunds the unused portion of the current cycle automatically to your original payment method. We do not charge cancellation or setup fees.

4. Acceptable use

You may not use the service to send spam, launch attacks, host malware, infringe intellectual property, or break United States or Texas law. Prohibited activity results in immediate suspension of the service and, where required, termination of the account. Abusive resource use that degrades other customers' service may result in throttling or suspension after notice.

5. Your responsibilities

• Keep your contact email current — service notifications, including payment failures, go there.
• Verify your email address; provisioning is blocked until you do.
• Rotate the credentials shown in your dashboard after first login. You are responsible for your applications, data and backups unless a backup plan is purchased.

6. Support

Support is provided exclusively through support tickets in your dashboard, staffed 24/7. We do not offer live chat or phone support. Tickets keep a complete record for both sides; abusive conduct toward staff may result in account termination.

7. Availability and SLA

We target 99.99% network availability. Planned maintenance is announced at least one week ahead. Credit eligibility for downtime is handled by ticket, applied as account credit on the next invoice.

8. Suspension and termination

We may suspend a service for failed payment (immediately, per Section 2) or prohibited use (per Section 4). You may terminate at any time per Section 3. We may terminate an account for repeated or serious violations of these terms, with notice by email where the law allows.

9. Liability

Our total liability for any claim is limited to the amount you paid us in the twelve months before the claim. We are not liable for indirect or consequential damages, lost profits, or data loss where no backup plan was purchased.

10. Changes

We will give at least 30 days' email notice before any change that materially reduces your rights (including price changes at renewal, which never exceed your signup price). Changes required by law take effect immediately.

11. Company details

• Legal entity: ECOMMIKA LLC
• Trading name: MikaHosting
• Office address: 312 West 2nd Street, Suite 1955, Wyoming 82601, United States
• Notices under these terms go to the email address on your account; written legal notices are also accepted at the office address above.